| Dial-Up Connection
Numbers |
| Austin v.90: |
(512) 735-2030 |
| Dial up ISDN: |
(512) 381-8200 |
| Austin K56Flex: |
(512) 427-4007 |
| Bastrop: |
(512) 303-5012 |
| San Antonio: |
(210) 477-1056 |
Basic Tech Info.
|
Welcome to the Technical Support pages of OnRamp Access.
Here you will find basic support information for Dial-Up
connections and also DSL/T1 connections.
If you do not find the information you need here please do
not hesitate to call our technical support staff for assistance.
When you contact Technical Support please
have the following information available to help us serve
you better:
- Operating System (Win2000, Win98, MacOS, etc)
- Modem Speed and Brand
- Username and Password
- Write down any error messages
| Common Problems |
Some common problems you
may want to check for are:
- Bad Password? Is your 'CAPS LOCK' key on?
- Are you dialing the correct number? (see list above)
- Getting disconnected? Have you disabled 'CALL WAITING'?
|
You can reach Technical Support at:
- Austin: (512) 457-9000
- San Antonio, Dallas, Bastrop (toll free within Texas):
(888) 667-2660
Our Technical Support is available 24 hours/day, 7 days/week
You can also reach Technical Support via e-mail at: support@onr.com
Technical Support e-mail is usually answered within 4-hours.
| Basic Technical
Information |
| Domain: |
onr.com |
| Connection Method: |
PPP |
| IP Addresses: |
Dynamically Assigned |
| Gateway Address: |
Use Default on Remote Network |
| Network Class: |
C |
| Subnet Mask: |
255.255.255.0 |
| Primary DNS: |
207.200.0.230 |
| Secondary DNS: |
207.200.0.25 |
| POP Server: |
mail.onr.com |
| SMTP Server: |
smtp.onr.com |
| NNTP Server: |
news.onr.com |
| MTU: |
1500 |
| IP Header Compression: |
Yes |
| Login Procedure: |
Username - Password - ppp default |
|
